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Privacy Policy | 999jili Official Casino Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Basic identity, contact details, payment info, and device technical data.
  • Why we collect it: To manage your account, process payments, verify your age, and prevent fraud.
  • Who sees it: Only authorized staff and essential partner service providers (payment/verification).
  • Retention: Kept for the life of your account and as required by Philippine law.
  • Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how 999jili collects, uses, and protects the personal information of users accessing our platform within the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the 999jili platform and its official applications. It does not extend to third-party websites, external payment gateways, or other external services that you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

Account & Identity

Username, password, email address, and contact number used for registration and account communication.

Verification Documents

Identification documents provided during KYC processes to confirm your identity and legal age.

Payment Data

Transaction records and account details necessary for processing deposits and withdrawals via our partner providers.

Gaming Activity

Game history, betting patterns, and transaction logs used to manage your account and ensure fair play.

Technical Data

IP address, browser type, device specifications, and operating system to optimize performance and security.

Support Records

Logs of communications with our support team to resolve queries and improve our services.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected via cookies and server logs while you navigate our platform.
  • Partner Service Providers: Data received from our trusted partners, such as payment processors and identity verification services, to ensure transaction validity.

4. Why We Use Data

The data we collect is used for the following essential purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing your deposits and withdrawals securely.
  • Compliance: Verifying that users are of legal age and preventing multi-accounting or fraudulent activities.
  • Optimization: Personalizing the content displayed to enhance your user experience.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

  • Essential Providers: With partner payment processors, identity verification services, and technical infrastructure providers.
  • Legal Requirements: When required by law or requested by relevant authorities to comply with legal obligations or investigations.
  • Service Improvement: With internal teams for the purpose of security monitoring and platform maintenance.

6. How We Protect Data

We employ robust technical and organizational measures to safeguard your information:

  • Encryption: Using secure encryption protocols for data in transit between your device and our servers.
  • Access Control: Restricting internal access to sensitive data to only those employees whose roles require it.
  • Isolation: Payment data is handled through secure, isolated channels via our partner providers.
  • Monitoring: Continuous system monitoring to detect and prevent unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences, maintain your session, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or a portable copy of it.
  • Objection & Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Important Note: Please be aware that even after account closure, we are required to retain certain data to comply with gambling regulations and anti-money laundering laws.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will continue to store necessary data for the duration required by applicable law in the Philippines to meet regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any funds will be handled according to our terms.

Parents or guardians who believe a minor is using our platform may report the account via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with our policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page to ensure you have the most current version.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official support channels: